Empowering Access to Care
Seamless transportation and supportive care services designed for you.
WHO WE SERVE
What we do
Our job is to remove barriers to accessing care
We match members to the right ride, leveraging specialized transportation providers, ride share and public transit, to optimize for cost and experience, driving member gap closure
while providing a tech-enabled experience that supports relationship-based care.
Our Modular Mobility Access Platform
This program is designed to integrate into our customers’ technology systems and powered to provide real-time insight into every ride, ensuring the best experience for the clients/consumers. No matter where or when the appointment, Medicare’s non-emergency medical transportation (NEMT) helps tens of millions each year reach their care destinations.
We deliver access. Transporting your clients to the care they need is one critical component of what we do.
Book appointment
Remove barriers to accessing needed care
From high-tech to high touch, our suite of supportive care services meets members in their homes and in the community, working to remove barriers to accessing needed care. With a focus on cost, quality, and member experience, we leverage data and insights to provide the right supportive care at the right time, including NEMT. Member First Technology Enabled Relationship Driven Analytics Backed Network Delivered Equity Minded Market Leading CLIENTS/CONSUMERS
We serve a broad range of clinical, technical and individual needs with one single goal in mind: simplifying the experience of living with complex care needs.
Services
Take a look at our OFFERINGS
Non-Emergency Medical Transportation
Personal Care
Virtual & Remote Patient Monitoring
Consumer Health Engagement
We leverage touchpoints in the member experience to bring clients' insights to the forefront.
This allows us to better serve our customers and your members by proactively identifying care needs and supporting member navigation to cover benefits to close gaps in care. Safe, reliable transportation is one of those benefits, and your members can reach us 24/7/365 as they prefer—app, web, phone or fax—wherever or whenever they needs transportation to care. Our technology is built to deliver the best experience for every ride.
We use interactive voice response (IVR) systems, web portals and mobile applications that allow members, facilities and clients to book and track healthcare and social trips, rightsized to match member need and circumstance – from door-to-door white glove service to the convenience of public transit.
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How We Do It
TECHNOLOGY ENABLE
At the core of our operation is innovative technology that simplifies the experience for every stakeholder. Our Mobility Access Platform is designed to integrate into our customers’ systems and processed to create truly a unified member experience. Comprehensive APIs integrates our robust functionality into existing partner, provider, and customer systems. Our back-end automated service fulfillment management platform intelligently automates trips, provides live. visibility for monitoring and connects to a highly digitized network of transportation providers
RELATIONSHIP DRIVEN
Nurturing relationships is what we do. We start by partnering with the strongest transportation providers in every community we serve to enable the best possible Consumer experience. Members often see the same driver for each ride, building relationships of their own and further strengthening the trust required to be to deliver on behalf of our health plan partners. If you’re passionate about building community relationships, come join our network and help us enable access to care.
ANALYTICS BACKED
Nike logistics’ reporting and analytics capabilities capture the metrics that our clients need to understand program performance. Our scalable platform connects, controls, and provides data analytics for the end-to-end trip lifecycle so that we can accurately monitor
and report on any aspect of NEMT program in real time, optimizing member experience and informing outcome measures.
NETWORK DELIVERED
Our network of drivers is key in our commitment to provide clients/consumers with access to care. Our team has the most robust transportation network available. These transportation providers ensure our members get where they need to be safely and on time.
EQUITY MINDED
Equity and access go hand in hand, not only for our clients, but in our business relationships. We partner with many minority- and women-owned transportation partners to ensure they reflect the communities we serve.
MARKET LEADING/MANAGEMENT
We have taken the lead in NEMT innovation for decades – and we aren’t done yet. We’re expanding services to some of the most
vulnerable populations in urban and rural areas, addressing the Social Determinants of Health (SDoH). We’re working with partners to introduce autonomous vehicle technology in select markets. We’re helping our customers design new NEMT benefit offerings that
reach member communities and drive measurable outcomes for population health.
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